Vice President, Global Device,
Digital & Alexa Support
At Amazon, Alice’s role as Vice President of Global Device, Digital, and Alexa Support (D2AS) revolves around redefining customer support. This transformative work is propelled by a global team driving innovation and customer satisfaction in the digital and device space. Our collective efforts have cemented Amazon’s reputation as a leader in customer-centric solutions, all while fostering trust and loyalty among users of our various products, from Echo to Kindle, Alexa, Prime Video, Music, Games and beyond.
The use of advanced Generative AI models has enabled us to scale support mechanisms to new heights, ensuring that the quality of service matches the pace of Amazon’s product evolution. As she elevate the customer experience, she remains deeply commited to upholding the higest standards of customer trust and safety. Collaborating with engineers, data scientists, legal and product managers, we’ve successfully integrated cutting-edge technology to enhance the customer experience, protect the company brand and mitigate risks. Alice’s leadership philosophy—balancing customer, employee, and shareholder needs—has been pivotal in steering these initiatives, demonstrating a steadfast commitment to excellence and an unwavering service ethos.
Alice thrives in driving large-scale transformational initiatives, where my leadership fosters a culture of inspiration and collaboration across global teams.