Sherry Graziano

Sherry Graziano is head of digital, client experience, and marketing for Truist, and a member of the Truist Operating Council. Her team is responsible for creating shareholder value through brand awareness and consideration, client growth and engagement, and digital adoption for the company’s more than 15 million clients. Her team’s mission is to deliver seamless, personalized, and empowered client and teammate experiences that attract and strengthen relationships, build community and client trust, and deliver on Truist’s purpose.

She oversees enterprise brand and experiences, digital sales and performance marketing; digital servicing, including accounting for more than a third of new accounts opened; caring for seven million digitally active clients with two million daily mobile interactions; and 23 enterprise-wide platforms and capabilities that support clients and teammates. She manages client experience, including research and design, client advocacy, connected channel performance, and related operational excellence and governance functions.

Prior to her current role, Graziano led digital and care center banking for Truist. Her scope included digital commerce, servicing, client advocacy, performance optimization, and responsibility for Truist Global Care Centers. This included daily operations, IVR, and agent-assisted channels across more than 120 million client interactions annually. Graziano served as the director of digital commerce for Truist, leading the implementation of innovative client-facing digital growth strategies, including retail and small business deposits, card, lending, and wealth solutions. Graziano joined Truist in 2011 and has held several positions in mortgage, including retail loan consultant, sales strategist, operations and transformation leader.

Graziano has served in the banking industry for more than 20 years, including roles at PHH Mortgage, MetLife Home Loans, and Bank of America. Banking Automation News named Graziano on their 2024 Executives to Watch List and the Charlotte Business Journal named her on their Top 25 Women in Business List. She has been recognized by HousingWire Magazine as a top Woman of Influence. As a spokesperson, Graziano has shared her expertise with CNBC, MSNBC, Nightly Business Review, Wall Street Journal, American Banker, National Mortgage News, and Realtor.com. Under Graziano’s leadership, Truist has received numerous accolades including being named one of Fortune’s 2024 America’s Most Innovative Companies and listed as a leader on Javelin Strategy & Research Online and Mobile Scorecards, and Keynova’s Online Banking Scorecard Report.

Graziano’s personal purpose is to courageously listen to learn, live authentically in the moment, and pay it forward. She co-chairs the Generations@Truist business resource group, providing opportunities for teammates to learn from one another regardless of their generation. She was previously executive champion for the Women@Truist. She serves on the board of directors for Truist Foundation, Apparo IT for Nonprofits, Rollins College AI-EDGE, and Akoya, and previously served on the board of directors at Bank Administration Institute (BAI). She sits on the Verizon Innovation Leadership Council, Salesforce Client Advisory Board, and Personetics Global Executive Customer Council. Sherry is a member of the Charlotte Symphony Orchestra Audience Relevance and Community Outreach Committee. She is also a member of Digital50, a cohort of World50, which elevates transformation across industries.

Originally from Florida, Graziano earned her bachelor’s degree in health and human performance from the University of Florida and a master’s degree in human resource management from Rollins College.