Chief of Staff
Yovanka Daniel serves as Chief of Staff to Entergy’s Chair and Chief Executive Officer Drew Marsh. In this role, she serves as a liaison between Marsh and his executive leadership team, managing information flow between the CEO, company leadership and various committees to ensure critical enterprise projects and initiatives are tracked and reported in a timely and effective manner. Daniel works with company leadership to create an environment that fosters collaboration, continuous improvement and excellence, appropriately challenging and motivating performance, accountability, ownership and achievement. She also guides a network of strategic committee coordinators for successful business outcomes.
Daniel joined the company in 2021 as Entergy Louisiana vice president of customer service, where she led the customer service team for Entergy Louisiana to drive exceptional customer experience. She went on to serve as the vice president of contact center operations, where she was responsible for leading all aspects of Entergy’s contact center to deliver omni-channel support for residential, small and medium business customers. In this capacity, she managed Entergy’s call center, digital channels and applications.
Previously, Daniel worked at Duke Energy where she held various leadership positions over 15 years with the company, including her role as director of customer empowerment. In that role, she worked to drive company growth and help Duke meet its customer satisfaction objectives.
She received the highest recognized award at Duke for leading the development of the company’s first mobile app for builders and developers. She also led efforts to enhance Duke’s call center and, ultimately, improve customer experience.
Daniel’s professional memberships include the American Association of Blacks in Energy and the Hispanic MBA Professional Business Network.
Daniel, who is fluent in Spanish, holds a bachelor’s degree in business management and an MBA from Nova Southeastern University. She is Six Sigma Black Belt certified and specializes in developing engaged, productive teams.